Privacy Commitment

At Dolly Casino, we hold your trust in the highest regard, a trust that starts with our commitment to handling your personal data with utmost integrity and care. This Privacy Commitment is designed to transparently outline the protocols we adopt to manage, use, and protect your information. We invite you to examine this policy thoroughly, empowering you to make informed decisions about your personal data.

Information We Collect

Our pledge at Dolly Casino goes beyond delivering premier gaming experiences; it encompasses a steadfast commitment to data privacy and transparency. Below is a detailed account of the data we collect through your interactions with us, aimed at both fulfilling your service expectations and maintaining your trust.

Personal Data

Your personal data provides a window into your identity, and we treat it with the sensitivity it deserves.

Account Setup: In the process of establishing an account through our main website or through affiliated platforms, we require you to provide certain personal information. This information, which you supply directly, includes your full name, contact preferences, and other relevant details to facilitate seamless communication. It’s important to note that while you may need to provide financial details like credit card numbers to third-party platforms, Dolly Casino does not directly manage financial transactions.
Voluntary Contributions: There are times when you might offer additional information voluntarily. This could be through feedback in our live chat, emails, or contributions on our blog. We value these inputs, storing and utilizing them—whether they be suggestions, complaints, or other comments.
Device-specific Data: The devices you use can reveal more than you might expect. We collect data such as IP addresses, unique device identifiers, and possibly geolocation, all aimed at customizing and enhancing the services we offer you.

These categories of personal data help us ensure that our service is as personalized and efficient as possible.

Non-personal Data

We gather information that does not directly identify you:

Usage Patterns: As you explore our platform, especially our blog, we collect aggregated data that reflects your usage habits. This includes the type of device or browser you use, your language preferences, visit timestamps, and even referral sources.
Activity Logs: These logs document your interactions with our platform and are crucial in helping us refine and tailor our services. This data is invaluable for continuously improving the user experience and adapting our offerings to better meet your needs.

Collecting these types of non-personal data allows us to analyze trends and improve our interactions with you, ensuring a responsive and tailored gaming experience.

Purpose of Your Information

Every piece of data at Dolly Casino serves a specific, valuable purpose, aligned with our Privacy Commitment. We use your personal data to:

Customize and enhance your gaming experience;
Manage and maintain your account, excluding direct handling of payments;
Analyze user interactions to improve our online services;
Maintain consistent communication, updating you on the latest developments;
Identify and prevent any suspicious or unauthorized activities that might jeopardize your security;
Thoroughly investigate any discrepancies and ensure compliance with local and international regulations.

This strategic use of your personal data helps us not only to provide better services but also to protect the integrity and security of our operations.

Data Retention Period

Your control over your personal data is paramount to us. If you wish to alter or update your details, you can contact us via email. Should you choose to modify or delete your Personal Data (apart from transaction records and other details retained by third-party entities as required by law), please also direct your requests to the same email. For immediate support, our soon-to-be-launched live chat feature will be available directly on our website—look for the distinctive chat icon soon to appear on our pages.

We are committed to not only respecting your privacy but also providing you with the means to manage your personal data effectively.